Senior Operations Administrator

  • Advised one or more organizations
  • Earned one or more college degrees
  • Endorsed by co-workers or clients
  • Spoken in front of an audience about an area of expertise
  • Has had direct reports in an organization
  • Donates time to philanthropic causes or organizations


Laurie Douglass-Wilson
Writer - comprehensive coverage of the changes in healthcare with analysis of pros/cons and measurement of downstream effects.
Administrator and writer with experience in a variety of healthcare settings, specializing in creating compliant, efficient practices that benefit both patients and providers.


  1. -
    Writer, Freelance
  2. -
    Senior Vice President, Payment Policy, American Chiropractic Association

    Managed all payment policy initiatives for Association, advocating for approximately 150,000 providers nationally. Performed outreach to accreditation organizations and insurance companies related to payment policy negotiations. Gathered state / national data for strategic initiatives. Managed payment policy marketing campaigns and development of resources for providers, their staffs and patients. As a member of leadership, led Payment Policy Team, to include: interface with committees, Board, and state associations; strategic planning; budgeting; presentations at national conferences; performance reviews; recruitment; and policy development.


  3. -
    Vice President, Insurance Relations, American Chiropractic Association

    Led Insurance Relations team through coaching, directing creation of resources, support for members, and advocacy. Some successes include:

    • Collaborated with national insurers to change policy to more accurately reflect existing research evidence, resulting in expanded patient coverage and access to provider network. 
    • Led effort assisting a State Department of Insurance with investigation to address compliance, resulting in official orders benefitting patient care.
    • Spearheaded strategic staffing and budgetary changes for Insurance Relations team, resulting in 35% greater productivity after 33% staffing reduction.
    • Directed review/revision of all organizational reimbursement compliance resources for providers and patients.
    • Supervised writing of educational provider/patient web content related to insurance reimbursement and compliance including newsletter and articles in professional journal and magazine.
  4. -
    Director of Insurance, American Chiropractic Association

    Designed databases to quantify trends in payment policy and successfully collaborate with insurers, identifying areas of need and ensuring proper patient access to care. Supervised building of program to address fraud and abuse and to partner with insurers. Provided training for investigators and collaborated with International Association of Special Investigation Units to supply educational resources.

Proudest Accomplishment

Volunteering to work with bereaved families through hospice.

Experience Highlights

  • Senior Vice President, Payment Policy
    led team assisting providers with policy concerns and mediated issues with payers nationally.
  • VP, Insurance Relations
    Created national benefit, policy, and advocacy network resulting in 26-state alliance.
  • Director of Insurance
    led successful effort to create national certification to raise provider quality and compliance.

Education Highlights

  • Alaska Pacific University
    BA, Organizational management - gpa 4.0
  • Sigma Beta Delta
  • Phi Theta Kappa


  • Fostering better patient outcomes through active listening and feedback protocols.
    Research interest
  • Assisting children with reading challenges through pet therapy.


  • Animal Assisted Activities
    Pet therapy
  • Tutor
    assisted spanish-speaking students with English studies


  • 35%
    productivity increase after downsizing
  • 17%
    increase in employee retention
  • 48%
    productivity increase through database development


  • revenue cycle management
  • project management
  • compliance
  • marketing/promotion
  • content development
  • data system design/analysis
  • credentialing
  • provider relations
  • human Resources
  • MS Office Products


Clarksburg, MD, USA

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